Returns & Replacements Policy

Due to legal restrictions regarding the sale of alcohol, we can only accept returns for products that were damaged during transit or are technically flawed. If you are unsatisfied with your order, please contact our Guest Services team within 30 days of purchase.

Return Process

• 1.
  Contact Guest Services

  Email or call our support team with your order number and details regarding the issue with your wine.

• 2.
  Provide Documentation

  For damaged shipments, please provide clear photographs of the exterior packaging and the damaged bottles for our records.

• 3.
  Evaluation and Approval

  Our cellar team will review your request to ensure it meets our quality guarantee and compliance standards.

• 4.
  Refund or Replacement

  Once approved, we will either issue a full refund to your original payment method or ship a replacement bottle at no additional cost.